The Odysii Queue management solution is designed to provide branch visitors with expedited service and a positive overall experience, which increases satisfaction with your business. It is also designed to provide business managers with useful information that can help operations run more efficiently and provide better service.

After selecting the desired service at a kiosk touch screen, the customer receives a number which eliminates the need to physically wait in line in order to be served. On their terminal interfaces, clerks see which customer is next, and what service each customer requires. Customers are called to the next available window automatically via screens and announcement systems.

The Queue Management reporting engine ensures that business managers can keep track of how many customers were served, what service they required (at what time of day, or day of the week), average wait times, clerk statistics, and more.

By integrating the Queue Management application with Odysii's unique marketing intelligence platform, the queue screens can be leveraged to help each branch meet specific sales and marketing goals. Odysii marketing intelligence rules enable a business to define trigger conditions that deliver relevant, targeted promotional or informational content to customers waiting in line. The rules can be based on any defined condition, including seasonal/holiday information, inventory levels, or even recognized profiles of customers waiting in line.

While customers wait, the queue screens display promotional or entertaining messages to keep the customer informed and occupied.